Enzo Advento's Resume (Last updated July 23rd 2006)

To gain more experiences in the workplace and to be a part of a prestigious company where I can share my skills.

To be able to maximize my time and effort in a productive and helpful way.

To be able to participate in the continuous rising competitiveness of the local industries

The account that handles us is Verizon Online, one of the biggest phone and DSL company in the US.

What we do in our job are; help customers get back online by providing troubleshooting steps, answering their queries such as order status and status check follow-ups, and any other DSL related questions.

The Integrated Sangguniang Kabataan Orientation and Leadership Program, Baguio City, October 28-30 2002

Advanced Contact Solutions, Inc. Near Hire Training Program, Asian Plaza Bldg., Sen. Gil Puyat Ave., Makati City, May 10-19, 2006

Verizon Online Technical Support Training, ACS Makati, Philippines, May 29 - June 23, 2006

Computers, Network Games, Blogging, Books, Magazines

Basics in Computer Languages such as Visual Basic, C++, HTML, etc.

Communication. I have developed excellent written and oral communication skills during my Near Hire and Soft Skills Training which can be seen in my last result of QA scores as a Technical Support Representative in Verizon.
This required a great deal of understanding between you and the customer while on the phone.

Teamwork. As a member of a team in our account, i have learned the value of teamwork. We know each other's strenghts and weaknesses and do our best to help each other, balancing the metrics of our team with the guide of our Operation Supervisor.

Customer Focus. In my position as a Technical Support Representative at Verizon we were required to assist the customer with the best way we can. It became clear that many of our customers were calling because all they wanted is our help. We can provide a quality call by making them feel that you understand their situation and by showing them your willingness to help.

Typing. 40 words per minute with the accuracy of 95 percent.

As a Sangguniang Kabataan council member, one of our major duties is to help our young constituents to be productive in our community and to lead them away from troubles and drugs. We do this by organizing different sports activities and cultural affairs. We aslo gives scholarship grants to the deserving youths of our barangay. We also conduct different seminars about team building, youth empowerment, and adulthood preparation.

Mr. Bernie Tuazon, Trainer-in-Charge
Near Hire Training Program
Advanced Contact Solutions, Inc.

Contact details available upon request